Refund policy
Returns & Exchanges Policy
This policy applies to consumer purchases of car fragrances, diffusers, refills and accessories from VapePodCar, operated by S DAILY TRADE s.r.o. It supplements our Terms and Conditions and does not limit your statutory consumer rights.
14-day right to return
You may withdraw from an online purchase without giving a reason within 14 days after you, or someone you designate other than the carrier, receive the goods. If items from one order arrive separately, the period starts when you receive the last item; for an item delivered in several parts, it starts when you receive the last part. You may also withdraw before delivery.
Tell us of your decision before the 14-day period expires by emailing contact@vapepodcar.com or sending a clear statement to our registered office below. Please include your order number and the items you wish to return so we can identify your purchase. Our approval or acknowledgement is not required for a valid withdrawal. An optional withdrawal form is included in section 7 of our Terms and Conditions.
How to send a return
Send the goods back within 14 days after notifying us of your withdrawal. Dispatching them before this deadline is sufficient. Use the following returns-processing address:
Fullpost s.r.o.
VapePodCar returns
Svätého Štefana 10
943 01 Štúrovo
Slovakia
Pack items securely, include your order number and retain proof of dispatch. Where possible, include the product packaging and all components supplied with a set. For a change-of-mind return, you pay the direct return postage cost. For defective, damaged or incorrectly supplied goods for which we are responsible, we arrange an appropriate return at our expense.
If a fragrance product has leaked or may be unsafe to transport, contact us before dispatch so we can arrange a safe return. This does not remove your statutory rights.
Condition of returned products
You may inspect goods as needed to establish their nature, characteristics and functioning. Handling or using a product beyond what is necessary for that inspection may make you responsible for a reduction in its value. We will explain and substantiate any such claim under applicable law and will not make a unilateral deduction from a statutory refund where this is prohibited.
Opening the outer shipping box does not remove your right to withdraw. Original packaging is not an automatic condition for exercising statutory rights.
Refund amounts, timing and method
We reimburse payments due following withdrawal without undue delay and no later than 14 days after being informed of your decision. If you withdraw from the whole order, the refund includes the cost of our least expensive standard delivery option. Any extra charge for a more expensive delivery option you selected is not refundable under the statutory withdrawal rules.
Unless we have offered to collect the goods, we may withhold the refund until we receive them or you provide evidence that you sent them back, whichever happens first. Receipt or inspection of the return does not start a new 14-day refund period.
Refunds use the same means of payment as the original transaction unless you expressly agree to another method that does not incur a refund fee. For orders paid by bank transfer, we issue the refund by bank transfer and will contact you if we need the necessary account details. We will not replace a refund with a voucher or store credit without your agreement.
Exchanges
If you would like a different fragrance or model, return the original item under the conditions above and place a separate order for your preferred product. New orders are subject to availability and the prices and delivery charges shown at checkout. This process does not limit your right to request a replacement for defective or incorrectly supplied goods.
Damaged, faulty or incorrect items
Contact contact@vapepodcar.com with your order number, the affected item and a description of the problem. Photographs can help where reasonably available, but a video or original packaging is not an automatic condition for exercising your rights.
Under Slovak consumer law, we are responsible for a defect that existed at delivery and becomes apparent within two years of delivery. Normal consumption of a fragrance and ordinary wear are different from a defect. Where Slovak law applies, notify us within two months after discovering the defect and within the applicable liability period. More favourable mandatory consumer protections remain applicable.
You may request repair or replacement, subject to the legal rules on impossibility and disproportionate cost. Where the legal conditions are met, you may instead receive an appropriate price reduction or terminate the contract and receive a refund. Necessary remedies and transport for a defect for which we are responsible are free of charge. See section 8 of our Terms and Conditions for complaint handling and remedy timeframes. These rights are separate from the 14-day change-of-mind return period.
Contact and seller details
S DAILY TRADE s.r.o.
Registered office: Vodná ul. 2915/11, 945 01 Štúrovo, Slovakia
Email: contact@vapepodcar.com
The returns-processing address above is separate from our registered office. Fullpost s.r.o. is the returns processor; S DAILY TRADE s.r.o. remains the seller responsible for your purchase.